Legal
Shipping Policy
Al Masri Computers — Damascus, Syria
Overview
This Shipping & Delivery Policy explains how Al Masri Computers delivers retail orders in Syria and coordinates wholesale shipments connected to our Dubai / Sharjah operations. Delivery options are confirmed after we verify your order on WhatsApp or checkout.
Service areas
- Retail (Damascus-first): We arrange delivery within Damascus and surrounding areas where our courier or staff routes operate. Coverage outside these zones is assessed case-by-case.
- Pickup: You may collect from our Damascus branch when agreed. Bring your order number and a matching ID/contact if requested.
- Wholesale (UAE desk): Wholesale stock and logistics are coordinated from Dubai / Sharjah. Shipping method, Incoterms-style responsibility, and timelines are confirmed per quotation.
If your location is outside our standard routes, we will tell you before you pay whether delivery is possible and what it may cost.
Order verification before shipping
Orders are not dispatched until:
- Stock and configuration are confirmed.
- Delivery address or pickup preference is clear.
- Payment or cash-on-delivery terms are agreed.
- Any restricted or high-value item checks are completed.
You will receive confirmation on WhatsApp with expected timing when available.
Delivery timeframes
- Damascus city / nearby areas: same-day or next-day delivery may be available depending on cut-off time, stock location, and courier capacity.
- Wider Syria coverage (when offered): timing is quoted individually.
- Wholesale UAE and regional dispatch: timelines depend on stock, preparation, and carrier; confirmed on the wholesale quote.
Displayed estimates on the site are indicative only. Public holidays, security/route conditions, extreme weather, and supplier delays can affect schedules. We will notify you of material delays.
Shipping fees
- Retail delivery fees (if any) are confirmed before you finalize the order.
- Some orders may qualify for free delivery promotions — terms will be stated at confirmation.
- Wholesale freight, handling, and export-related costs are quoted separately and are not assumed free unless written in your confirmation.
- Remote or special handling (large workstations, bulk cartons) may incur additional charges disclosed in advance.
Packaging
We pack products to reduce transit damage using suitable cartons and protection for the item type. Please inspect outer packaging on receipt and note visible damage with the courier when possible.
Receiving your order
- Please ensure someone available can receive the order at the address and time window agreed.
- Check the product model, quantity, and accessories against your order as soon as practical.
- If the package is damaged or the contents are wrong, photograph the issue and contact WhatsApp support immediately. Do not discard packaging until the case is resolved.
- For pickup orders, we may hold items for a limited time after notification that they are ready; ask us about the hold period when booking pickup.
Tracking and updates
- Use the Track order page with your order number for status.
- For live updates, message the WhatsApp number that confirmed your order (Damascus retail or Dubai wholesale).
- Tracking references from third-party couriers (when used) will be shared when available.
Failed delivery attempts
If delivery fails because the address is incomplete, nobody is available, or access is restricted, we will contact you to reschedule. Additional attempt fees may apply in repeated failure cases and will be disclosed before re-dispatch.
Title and risk
Risk of loss or damage generally passes to you upon delivery to the address you provided or upon pickup handover, except where damage is caused by our packing failure or carrier fault we manage under our return process. Wholesale handover terms follow what was agreed on your quote.
International / cross-border notes
Customers ordering between Syria and UAE channels should expect that customs, documentation, and carrier rules may apply to wholesale or special shipments. You are responsible for providing accurate consignee details. Duties or import requirements, when applicable, will be clarified before you commit.
Contact for delivery help
For delivery questions, WhatsApp our Damascus team for retail orders or our Dubai team for wholesale shipments. Include your order number, preferred time window, and any access notes (building, landmark, contact on site).
Questions? Reach us on WhatsApp — we are happy to help.