Legal
Privacy Policy
Al Masri Computers — Damascus, Syria
Introduction
Al Masri Computers (“we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect when you use our website, place an order, check warranty, or contact us on WhatsApp, and how we use, store, and share that information.
Our primary retail operations are based in Damascus, Syria. Wholesale coordination may involve our Dubai / Sharjah team in the UAE. This policy applies to both channels unless we tell you otherwise.
Information we collect
We collect information you provide directly and information needed to run the storefront:
- Identity and contact data: name, mobile number, email address, and language preference.
- Delivery and order data: shipping or pickup address, order items, order type (retail/wholesale), notes, and payment or fulfillment preferences.
- Account data: email used for one-time login codes and account profile details you save.
- Warranty data: product serial numbers and related service history when you use Warranty check or register a claim.
- Technical data: basic device/browser information, cookies or session data needed for login, cart, locale, and currency preferences.
- Communications: messages you send us via WhatsApp, email, or contact forms, including order confirmations and support chats.
We do not intentionally collect sensitive personal data beyond what is needed to fulfil orders and warranty support.
How we use your information
We use your information to:
- Process, verify, and fulfil retail and wholesale orders.
- Contact you on WhatsApp or phone about stock, pricing, delivery, pickup, or payment.
- Provide warranty lookup and after-sales support using serial numbers.
- Maintain your customer account and order history.
- Improve website performance, security, and fraud prevention.
- Send transactional updates (order status, delivery arrangement). Marketing messages are sent only where appropriate and you can ask us to stop.
Legal bases and necessity
We process personal data because it is necessary to perform a contract with you (your order), to respond to your requests, to protect our legitimate business interests (security, records, dispute handling), and where required to comply with applicable legal obligations.
WhatsApp and messaging
When you order or enquire via WhatsApp, Meta/WhatsApp processes the conversation under their own terms. We use WhatsApp as a business communication channel. Please avoid sending unnecessary personal documents in chat unless our team specifically requests them for order or warranty processing.
Sharing your information
We never sell your personal data. We may share limited information with:
- Delivery or logistics partners, only as needed to deliver your order.
- Payment or banking channels you choose, to complete payment.
- Internal staff at our Damascus and Dubai desks who need access to fulfil your request.
- Professional advisors or authorities when required by law or to protect rights and safety.
International transfers
Because we operate between Syria and the UAE, order and support data may be accessed by team members in either location. We take reasonable steps to keep that access limited to what is necessary for your transaction.
Retention
We keep order, customer, and warranty records for as long as needed to fulfil the order, honour warranty periods, resolve disputes, and meet bookkeeping or legal requirements. WhatsApp chats may be retained in our business inbox for support continuity. You may ask us about deletion where legally possible.
Security
We use reasonable technical and organisational measures to protect personal data, including secure hosting, access controls for admin staff, and one-time codes for customer login. No method of transmission is 100% secure; please protect your email inbox and devices.
Cookies and similar technologies
We use essential cookies/sessions for authentication, shopping cart, language (English/Arabic), and currency display. These are required for the storefront to work. We do not use them to sell your data to advertisers.
Your rights and choices
Subject to applicable law, you may request to:
- Access or correct your account and contact details.
- Ask us to update an address or order note.
- Request deletion or restriction where we no longer need the data and law allows.
- Opt out of non-essential promotional WhatsApp messages.
To exercise these rights, contact us via the Contact page or WhatsApp and describe your request. We may need to verify your identity before making changes.
Children
Our services are directed to adults and businesses purchasing computer products. We do not knowingly collect data from children for marketing purposes.
Changes to this policy
We may update this Privacy Policy periodically. The latest version will always be published on this page with effect for information collected after the update.
Contact for privacy questions
For privacy requests, message our Damascus WhatsApp (retail) or Dubai WhatsApp (wholesale), or use the Contact page. Include the email or mobile number linked to your orders so we can locate your records.
Questions? Reach us on WhatsApp — we are happy to help.